Briarlane Rental Property Management Inc. is a private Canadian Corporation based in Markham, Ontario and was established to provide an integrated array of investment and property management services to owners, investors, and financial institutions. Briarlane brings to the property management industry the benefits of many years of real estate management experience directed under the watchful eyes of Brad Smith, Susanne Maguire, Monish Comar, Pat Brawn and Andrus Kung. These five individuals share a wealth of business, financial and property management experience which spans a period of more than twenty-five years.
The creation of Briarlane was not a new experience for its principal. Brad Smith has the experience as well as the personal business philosophy to create the type of property management organization he believes is in short supply in this market. Briarlane focuses on building enduring client relationships by combining consistently sound advice with effective implementation. Through their close involvement in the daily management of properties, the five senior executives of Briarlane have learned to recognize that the key to effective property management services is not the size of the management organization, but rather its ability to recognize that each property has its unique characteristics and to deliver its service in a personalized fashion using highly qualified and experienced personnel. It is by design, therefore, that our clientele is limited by the intensity and focus we bring to every management task.
Property management is a service industry which unlike manufacturing, deals with attitudes, judgment calls, personalities, and several other intangibles. When properties are compared one often finds that the tangible assets ( buildings, amenities, location, etc. ) are often very similar in many respects. The thing which sets one property off from the other is the quality of service provided which, in turn, is directly related to the quality of service provided by the property management team. Briarlane assembles a committed team of management professionals lead by one or more of the five senior executives of the firm.
At Briarlane we believe that the term "Asset Management" is simply another level of the property management function. It is simply used in many circumstances by others as a tool to extract more fees from property owners and investors. We consider Briarlane provides asset management as part of its standard set of property management services. We carefully monitor the performance of your properties on an on-going basis and provide advice to our clients on how to maximize the return on their investments.
At Briarlane, we include asset management as part of our property management services.
Briarlane will conduct a detailed study for the purpose of identifying action to be taken in order to improve the property and to extend its life expectancy.
Briarlane will develop a program of renovation and rehabilitation geared to keeping the property competitive within the marketplace.
Renovation & Rehabilitation of Properties:
One of the most important services Briarlane provides its clients is the management of their funds. Over the years we have established systems and procedures which are geared to ensuring that each of our clients has total control over the receipt and expenditure of funds generated by their properties. Banking: Clients of Briarlane who use its Bank ( Scotia Bank ) receive favourable fee structures as well as favourable interest rates on their daily operating accounts.
The Controls: Handling of Client Funds:
Spending Clients' Funds:
Over the years Briarlane has developed systems and procedures geared specifically to ensuring that its clients' funds are managed with the same interest and care as if it had an interest in its clients' properties. Briarlane's procedures have been closely scrutinized by many auditors and have always met with their complete approval without qualification. Our clients have the freedom to examine their books of account at any time.
The Maintenance Action Plan:
The term "preventive maintenance" is used frequently in the management of properties and can best be described as a calculated and planned course of action, adopted by the property manager to achieve a measure of control and regulation over the physical upkeep of properties. Preventive maintenance involves implementing an organized program to reduce the risk of unanticipated defects, malfunctions, or other unsatisfactory conditions. Preventive maintenance, if performed thoroughly, should not only maintain building components in good order ( keep them clean, tidy, efficient and free from breakdown ) but should, in addition, expose problems or potential problems so that they can be rectified immediately in order to prevent further deterioration. Preventive maintenance is a course of action which strives to guarantee that the normal life expectancy of building components will not be cut short and moreover strives to extend, wherever possible, and whenever possible, normal life expectancies.
A comprehensive preventive maintenance program starts with the development of a "Master Action Plan". The Master Action Plan is used in the scheduling of annual maintenance service tasks. The Master Action Plan forms the template for each property's unique preventive maintenance program. Once the Master Action Plan has been developed, it is important that all items in the "Plan" be prioritized in a schedule or "Maintenance Calendar of Events".
Although there may be some comfort in knowing that a large mechanical contractor ( Honeywell, Carrier, etc. ) maintains the mechanical equipment in your building, it is vitally important that building operating staff play an active roll in the daily inspection and monitoring program. The Building Superintendent is your representative and has a far greater vested interest in the performance of this equipment.
Building personnel are required to keep operating records on all equipment.
IMPORTANT NOTE: With the recent dramatic increases in the price of natural gas, it is a well known fact that the best form of energy conservation is close monitoring of mechanical equipment by building personnel
Briarlane prides itself in its ability to effectively utilize the skills, interests, and professions of all persons working within its organization. With this highly motivated and diverse resource base, Briarlane has the ability to develop, document (in procedure manuals) and implement effective systems in:
The following executive members of the Briarlane team play a key role in the operation of our organization.
Throughout the past twenty-five years Brad Smith has gained a wealth of property management experience including the management of Regional Shopping Malls with Cadillac Fairview Corporation to large portfolios of residential, commercial, retail, and office and condominium properties with Highmark Properties.
For the past five years Brad has focussed his interests on providing real estate management consulting services to a select group of clients. He also headed up operations for F.K. Properties as well as HiStar and Greenwin/HiStar Property Management.
Susanne Maguire has gained extensive experience over the past several years in the management of a variety of rental residential and condominium properties situated within the Greater Toronto area. Not only is Susanne experienced in the physical and mechanical operation of buildings, she has been instrumental in developing many of the administrative and computer systems currently in use within Briarlane. Susanne is on the Greater Toronto Apartment Association Utilities, Communications & Environment Committee.
A Certified Professional Accountant and graduate from the University of Toronto, Monish brings many years of accounting and financial experience in the residential, commercial and retail property management sectors. Prior to him leading the finance and accounting department here at Briarlane, Monish also held positions with Tridel and Oxford Properties. All of these roles have greatly contributed to his understanding and appreciation of the needs of our clients and their portfolios.
Pat Brawn has worked in the property management field directly with Brad Smith for over 20 years. Throughout this period, Pat has been instrumental in attracting excellent site staff and standardizing procedures at various poroperties and ensuring a consistent high quality of cleanliness, repair, maintenance and the overall provision of our intensive management services.
Over the past ten years Andrus Kung has obtained comprehensive knowledge of both Commercial and Residential management. An honors graduate from the University of Western Ontario, Andrus also holds a CPMï¾® designation (Certified Property Manager). This formal training combined with years of experience has been instrumental in developing and implementing maintenance and management procedures on commercial properties. Owners have in turn benefited from such measures that have worked to protect their investments while at the same time maximize revenues. Andrus then takes this one step further by working with owners to design and implement capital work plans in preparation for tomorrow.
Briarlane employs the use of a fully integrated computer system located at its head office which is used by its accounting staff to provide comprehensive tailor-made financial reports geared to individual client specifications. Over the years, Briarlane has developed accounting and computer procedures and systems designed to provide the highest degree of control available in order to protect our clients' assets and ensure accuracy in the recording and reporting functions of the business.
Year end financial statements are produced along with a very comprehensive work paper file and this is made available to the auditor in order to assist them and at the same time, minimize audit fees.
Over the years it has become essential for a property management organization to rely upon a system which provides the ability to track the multitude of information gathered in the management of real estate properties. Briarlane utilizes a system developed by Yardi which has been developed specifically to assist real estate managers in making their work more cost effective. The Yardi package is the first of its kind to fully integrate the tools required for the administrative side of the business such as operating budgets, tenant billings and collections, vendor payables, financial statement preparation and reporting and consolidated reporting.
Users of the Yardi system are provided with the comprehensive planning and control tools required for effective financial management. The financial system includes General Ledger, Financial Reporting, Budgeting, Accounts Receivable, Accounts Payable, Banking and MICR Cheque Printing. The system also maintains a complete database on each unit tracking occupants, parking and other pertinent information.
Yardi is a large and established organization and has all of the resources to provide the technical support and training.
Briarlane will carefully screen all suppliers and contractors to ensure its clients receive only the highest quality of workmanship at the most competetive prices. Briarlane will also negotiate very favourable prices for all building supplies and on most maintenance and capital works contracts.Staffing The Property, Training & Position Descriptions:
Without a doubt, building operating staff ( cleaners & maintenance personnel ) play a significant role in the efficient and effective operation of any property. Briarlane recognizes the value of this resource and has developed the following systems and guidelines geared to maximizing the efficiency of building operating staff:
* detailed position descriptions detailing the following
Briarlane considers the rent review process to be an integral part of managing any property within its portfolio. It is for this reason, with the exception of costs relating to rent review consulting, that Briarlane considers this to be part of the management services provided and therefore included within the management fee.
Briarlane will analyze the benefits of applying to Rent Review for each individual property
Briarlane will determine if each property requires capital improvements and the cost benefit to obtained to the owner by applying to Rent Review
Briarlane prepares a detailed property by property analysis of capital costs and the impact each cost will have on future rent increases within each building. This information enables the property owner to make an informed and selective decision with respect to the proposed renovation / rehabilitation action plan
Scheduling of capital works is of vital importance for the following reasons:- seasonal limitations
Proper scheduling will achieve the maximum rent increases as quickly as possible from the largest number of tenants within the building
Briarlane will provide the rent review consultant retained by the property owner with all of the documentation necessary for the proper filing of the application to increase the rents
Representatives of Briarlane will serve all of the required documents on the tenants and will attend at all rent review hearings with the owner's rent review consultant
At Briarlane we provide management expertise and operating efficiency to clients with industrial and commercial properties. Attracting high quality tenants is our priority. Our clients can be assured of a consistent revenue stream.
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At Briarlane we understand that our clientsï¾’ time, resources and energy are too valuable to be spent on anything other than their primary business activities. Therefore, recognizing that quality property management is a prerequisite for a successful real estate investment, our clients call upon our specialized experience, people and services to manage their properties so that they can focus on their core business.
Owners of rental properties can be assured that we have specialized knowledge and bottom line perspective to profitably operate their buildings. We offer:
Thank you for your interest in Briarlane. Our contact information is below for your convenience.Briarlane Rental Property Management Inc.
Heart & Stroke Foundation the big winner!
Read the Briarlane cover story.
Weekend to End Breast Cancer Walk.
The 2004 Ontario Wide Door-To-Door Food Drive was a tremendous success
The Briarlane Bosom Buddies raised over $20,000 for breast cancer research.